Frequently Asked Questions

Question 1

Technical Support & Trouble Shooting

Accepted Answer

Where do I log in to my course?  Go to https://pass.insuranceexamqueen.com  I can't remember my account password?  Click “Reset Password” on the Login Page. - If you don’t get a reset email, reach out to support@insuranceexamqueen.com and we’ll help.  What should I do if I can't access the course videos?  Ensure you are using Chrome, the web browser our platform was optimized for. Clear your internet history, cookies, and cache. If issues persist, try another browser like Firefox.

Question 2

Failed Exam/Struggling to Pass?

Accepted Answer

What should I do if I failed my exam?  Start with our GOLD Class Series, which has helped thousands pass – even those that had multiple failed attempts. You’ll find tailored versions for both Property & Casualty and Life & Health.  What should I do if my score is below 60%?  Consider making an investment in one of the Class Series. People have passed with our Bronze Series and even the free material on YouTube, but the best way for Melissa to help you would be through her Gold Class Series which has a 90% success rate. (Property & Casualty and Life & Health)  Most people pass after watching our teaching videos no matter how many times they failed before.  If price is of concern, you can start with a lower tier like Bronze upgrade to Silver or Gold before your 100 days expire for just the price difference and the 100 days start anew.  Email us, and we will get you the code to do so.

Question 3

Upgrade Options

Accepted Answer

Already purchased a course but want to upgrade?  You can upgrade to a higher tier to your purchase for just the price difference. Your current Course has an upgrade section at the end and your ‘Course Welcome’ email has the upgrade links at the bottom of the email, or click to learn more about our course options: https://insuranceexamqueen.myshopify.com/  How can I get more time if I didn't finish my course in 100 days?  Melissa does not provide an option for extended access. If you need more time, you’ll need to make a new purchase for the course.  Can I get a refund for my course purchase?  All sales are final and refunds are not issued.

Question 4

Course Information & Getting Started

Accepted Answer

How can I find what I need to study for my state exam?  Review the most highly tested topics for your state by looking at Melissa’s recommendations. You can purchase our extensive Study Guide for your State to get you started.  How can I get your Gold Course for free if I purchase the Xcel Pre-Licensing Course?  Purchase the $199 XCEL Pre-Licensing Course using my link and get $9 off. - https://partners.xcelsolutions.com/queen Xcel emails us within a few hours, and we will get you enrolled the ‘GOLD Classic Course’ free after 48 hours of your purchase. A confirmation email will be sent. Please check your spam folder. You can also email support@insuranceexamqueen.com your receipt for quicker processing.  Is the course a lot of reading or videos?  The course is a video-recorded series designed for individual completion at your own pace. There are also live classes you can attend.  How do I align the Life and Health course with Xcel?  We can switch your course to our Life & Health Aligned with Xcel course. It follows completely along with the Xcel L&H course. Email us at support@insuranceexamqueen.com and we can help get you switched to the course that aligns with your chapters.  Is your course state-approved?  No! Our courses are supplemental to any state approved course.  How do I use your course with my state-approved course?  The Class Series is designed to replace most of your reading inside your state-approved course. Complete the Queen’s entire class series before doing your state-approved course. If you’ve already completed your state course, watch all the videos in the package from top to bottom.  What should I do if I purchased Xcel before finding Insurance Exam Queen?  If you’ve already purchased Xcel, you can still benefit from the Gold package, which is worth over $5,000 and offers a 90% first-time pass rate. The $99 you’ll pay is minimal compared to the value, time, and effort you’ll save on studying and retake fees.

Question 5

Additional Support & Tutoring

Accepted Answer

What additional support is available? Do you offer tutoring?  Yes! You can find options for 1:1 tutoring by submitting a request through our contact form of our website. Our Platinum Bundle includes 100 days of tutor support inside a Telegram App group or email support@insuranceexamqueen.com to help choosing the right path for you.  What free support is available?  Join our Facebook Group for peer advice - https://www.facebook.com/groups/1082073882582049 and free support from our moderators. Subscribe to our YouTube channel. Use Kahoot for our free quizzes. Check out our Blog full of free Studynotes.  What if I have questions about the material or don’t understand a concept?  Email our team at support@insuranceexamqueen.com - We’re happy to help with content, questions, or any technical issues.

Question 6

Find us on social media

Accepted Answer

You can find us across all major platforms!  Here’s where you can find us online:  • Facebook: https://www.facebook.com/theinsuranceexamqueen  • Facebook Study Support Group: https://www.facebook.com/groups/1082073882582049  • Instagram: https://www.instagram.com/insuranceexamqueen?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==  • TikTok: https://www.tiktok.com/@insuranceexamqueen  • YouTube: https://www.youtube.com/channel/UC2-mT7QUl_jHYQRIaw0Ihpg  • X: https://x.com/TheExamQueen  • Spotify: https://open.spotify.com/show/1ysQk3czm7FH6VSSo52rzc?si=fcb1598750a64b0f&nd=1&dlsi=9ae9b6efd5a8498b  • Pandora: https://www.pandora.com/podcast/insurance-exam-queen/PC:1001081536?part=ug-desktop&corr=159339028221550942

Question 7

Can I translate this site to Spanish?

Accepted Answer

Yes! You can view this website in Spanish in two ways:  Click this link:  https://translate.google.com/translate?sl=auto&tl=es&u=https%3A%2F%2Finsuranceexamqueen.com%2FAccessibility%3Fdomain%3Dinsuranceexamqueen  OR click the “Español” tab at the top of the site to automatically translate all pages.

Question 8

2026 Holiday Schedule

Accepted Answer

Our support team and administrative offices will be closed on the following holidays in 2026.  **Course access remains available 24/7.**  • New Year's Day: January 1, 2026  • Martin Luther King, Jr. Day: January 19, 2026  • Presidents' Day (Washington's Birthday): February 16, 2026  • Good Friday: April 3, 2026  • Memorial Day: May 25, 2026  • Juneteenth National Independence Day: June 19, 2026  • Independence Day: July 3, 2026 (in observance)  • Labor Day: September 7, 2026  • Columbus Day/Indigenous Peoples’ Day: October 12, 2026  • Veterans Day: November 11, 2026  • Thanksgiving Holiday: November 26 & November 27, 2026  • Christmas Holiday: December 24 (Christmas Eve) & December 25, 2026  • New Year Holiday: December 31, 2026 & January 1, 2027

Question 9

Legal Policies & Disclosures

Accepted Answer

https://canva.link/insuranceexamqueenlegalpoliciesanddisclousres